Our original provider took weeks to figure out why a subset of our users was not receiving mobile messages. Within 15 minutes of receiving my login, I had all 375 employees uploaded, and I was sending test messages to our employee base within seconds. The product is very easy to use and intuitive. I evaluated several emergency notification systems before choosing AlertMedia. Once you lose confidence in your emergency communications solution provider, you need to find a new one, which is what we did. We had a situation where we sent out a mobile communication but half of our employees didn’t receive the message because the provider had an unplanned outage. John: Before we began using AlertMedia for critical communications, we were using another provider. How did you choose the AlertMedia platform? To learn more about the company’s internal communication policies and procedures, we recently spoke with John Hargrove, the company’s CIO and VP of IT, who has been with the credit union for nearly 30 years. With 375 employees spread across 40 locations-many of them freestanding branch buildings-FMFCU needs a reliable mass notification system. This make them the largest financial institution in Delaware County and the 10 th largest in Pennsylvania. Interview with John Hargrove, CIO and VP of IT for Franklin Federal Unionįranklin Mint Federal Credit Union has provided financial products and services to members in the greater Philadelphia region and beyond since 1970.
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